Privacy Policy

Last updated: January 16, 2026

Zenos (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect data when you access or use our services through https://www.zenos-online.com.

1. Information We Collect

We may collect the following categories of information:

a. Information You Provide

Contact details (such as name, email address)

Account information

User inputs, prompts, and conversations

Business-related data provided by clients

Payment-related information (processed via third-party providers)

b. Automatically Collected Information

Usage and interaction data

Technical data related to service performance

2. How We Use Your Information

We use collected information to:

Provide and operate our AI services

Improve service performance and workflows

Provide customer support

Communicate with users, including marketing (where permitted)

Comply with legal and regulatory obligations

3. AI Data Handling and Processing

Zenos does not use customer data to train proprietary AI models.
However, some services rely on third-party AI providers, including OpenAI, which may process user inputs in accordance with their own privacy policies.

Users acknowledge that:

AI-generated outputs are automated

Outputs may not always be accurate or complete

Users remain responsible for verifying results

4. Third-Party Services

We use trusted third-party service providers, including:

OpenAI – AI processing

GoHighLevel – CRM and automation

Stripe – Payment processing

These providers process data only as necessary to perform their services and under their own privacy policies.

5. Data Retention

We retain personal data for as long as an account remains active.
Upon account deletion, data is deleted or anonymized unless retention is required by law.

6. Your Rights

Depending on applicable law, you have the right to:

Request deletion of your personal data

Opt out of marketing communications

To exercise your rights, contact us at:
[email protected]

7. Data Security

We implement appropriate technical and organizational security measures to protect personal data from unauthorized access, loss, or misuse.

8. International Data Transfers

We do not intentionally transfer data internationally.
Where third-party tools process data outside South Africa, appropriate safeguards are applied by those providers.

9. Children’s Privacy

Our services are intended for users 18 years and older.
We do not knowingly collect data from minors.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last updated” date.

11. Contact Us

For privacy-related questions or requests, contact:

Zenos
Email: [email protected]
Jurisdiction: South Africa